PRIVACY POLICY
Effective Date: June 2026
At Cove Property Co, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
As a boutique property management business, we understand the importance of trust and confidentiality when managing your investment property or tenancy.
Collection of Personal Information
We may collect personal information from landlords, tenants, prospective tenants, contractors and website visitors. This information may include:
Name, address and contact details
Email address and telephone number
Identification documents
Employment and income details
Rental history and references
Emergency contact details
Bank account details for rent payments or disbursements
Property ownership information
Information provided through website enquiry forms, emails, telephone calls or meetings
We only collect information that is reasonably necessary to provide our property management services.
How We Collect Information
Personal information may be collected when you:
Submit an enquiry through our website
Request information about our services
Apply to rent a property
Enter into a management agreement with us
Communicate with us by phone, email or in person
Attend a property inspection
Provide documentation required for tenancy applications or property management services
Use of Personal Information
We collect and use personal information to:
Manage residential investment properties
Process tenancy applications
Communicate with landlords, tenants and contractors
Arrange repairs and maintenance
Conduct inspections and prepare reports
Collect and disburse rental funds
Comply with legal and regulatory obligations
Respond to enquiries and provide customer support
Improve our services and website functionality
Disclosure of Personal Information
We may disclose personal information where necessary to:
Property owners and landlords
Tenants and prospective tenants
Maintenance contractors and tradespeople
Utility providers where authorised
Government authorities and regulatory bodies
Professional advisers, including accountants and solicitors
Software and technology providers who assist in delivering our services
We will not sell, rent or trade your personal information to third parties.
Rental Applications
If you apply for a rental property managed by us, we may collect and verify information provided in your application, including references, employment details and rental history.
We may also disclose relevant information to landlords when assessing tenancy applications.
Website and Cookies
Our website may collect non-identifiable information such as:
IP address
Browser type
Device information
Pages visited
Time spent on the website
We may use cookies and website analytics to improve user experience and website performance.
You can disable cookies through your browser settings; however, some website features may not function correctly.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically. Access is restricted to authorised personnel and service providers who require the information to perform their duties.
Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
Marketing Communications
From time to time, we may send information relating to our services or property management updates.
You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link included in our emails.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and become effective upon publication.
Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
Cove Property Co
Joanne Lamont
0450 744 944
Email Me